About Pantomath

Pantomath is a data pipeline observability and traceability platform, revolutionizing the way enterprises automate their modern data stack. In today’s digital age, organizations are continuously striving to be more data-driven, relying on dashboards, analytics, and data pipelines to gain visibility into their operations. The underlying complexity of stringing together various data sources and applications means there are many places in the data stack where something can break, leading to poor business decisions and lack of trust in data as an organization. Pantomath enables its customers to drive data reliability and trust in data, ensuring operational stability and data trustworthiness across complex data ecosystems.

The company was founded by Somesh Saxena in 2022, formerly serving as the Head of Data & Analytics at GE Aerospace. Pantomath’s customers include several F500s and is VC backed by Sierra Ventures, Bowery Capital, and Epic Ventures. Pantomath’s corporate headquarters is located in Cincinnati, Ohio.

Your Role

We are looking for a motivated Junior Software Engineer to bridge the gap between our Customer Success team and the development team. In this role, you will play a pivotal part in ensuring smooth and efficient customer implementations by resolving technical issues, making application enhancements, and addressing support requests. This is an excellent opportunity for someone eager to grow their technical skills while having a direct impact on customer satisfaction and product improvement.

Key Responsibilities:

• Collaborate with the Customer Success team to troubleshoot and resolve implementation issues, ensuring rapid deployment of our solutions.

• Work closely with the engineering team to communicate customer needs and prioritize tasks to meet SLAs.

• Proactively investigate and diagnose customer-reported issues by analyzing logs, monitoring systems, and reviewing code as needed.

• Perform root cause analysis to identify recurring problems and recommend permanent fixes.

• Make enhancements to the application based on customer needs and feedback.

• Debug and fix support issues to improve the overall user experience.

• Document troubleshooting processes and best practices for internal and customer-facing resources.

• Work with the development team to identify and prioritize systemic challenges for long-term resolution.

Core Qualifications

• Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent experience.

• Proficiency in JavaScript, SQL

• Strong troubleshooting and problem-solving skills with a methodical approach to debugging.

•  Excellent communication skills and a collaborative mindset.

• A customer-focused attitude with a drive to enhance the user experience.

• Familiarity with AWS or any cloud is a plus.