About Pantomath

Pantomath, one of today’s fastest-growing startups, is transforming data pipeline observability and traceability. Our cutting-edge platform ensures data reliability, empowering organizations to make informed decisions with confidence. Backed by top venture firms and serving Fortune 500 companies, we offer a dynamic, high-growth environment where employees can make a real impact and advance their careers.

Your Role

We are looking for a motivated Software Engineer I to bridge the gap between our Customer Success team and the development team. In this role, you will play a pivotal part in ensuring smooth and efficient customer implementations by resolving technical issues, making application enhancements, and addressing support requests. This is an excellent opportunity for someone eager to grow their technical skills while having a direct impact on customer satisfaction and product improvement.

Key Responsibilities:

• Collaborate with the Customer Success team to troubleshoot and resolve implementation issues, ensuring rapid deployment of our solutions.

• Work closely with the engineering team to communicate customer needs and prioritize tasks to meet SLAs.

• Proactively investigate and diagnose customer-reported issues by analyzing logs, monitoring systems, and reviewing code as needed.

• Perform root cause analysis to identify recurring problems and recommend permanent fixes.

• Make enhancements to the application based on customer needs and feedback.

• Debug and fix support issues to improve the overall user experience.

• Document troubleshooting processes and best practices for internal and customer-facing resources.

• Work with the development team to identify and prioritize systemic challenges for long-term resolution.

Core Qualifications

• Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent experience.

• Proficiency in JavaScript, SQL

• Strong troubleshooting and problem-solving skills with a methodical approach to debugging.

•  Excellent communication skills and a collaborative mindset.

• A customer-focused attitude with a drive to enhance the user experience.

• Familiarity with AWS or any cloud is a plus.