Pantomath is seeking a motivated and detail-oriented graduate student to join our Customer Experience team as a Customer Success Co-op. This role is ideal for someone pursuing a Master's in Information Systems, MBA, or a related field with a strong interest in SaaS solutions and project management. The successful candidate will gain hands-on experience supporting client onboarding and post-sales implementation projects

Key Responsibilities

• Support customer onboarding by preparing documentation, coordinating training schedules, and tracking implementation milestones.

• Assist in managing project timelines, stakeholder communications, and deliverables using project management tools.

• Collaborate cross-functionally with Engineering, Product, and Support teams to ensure timely delivery of customer implementations.

• Monitor customer engagement metrics and assist with identifying areas for improvement.

• Document implementation workflows, best practices, and lessons learned to support process improvement initiatives.

Qualifications

Education and Experience

• Currently enrolled in a Master's program in Information Systems, Business Administration (MBA), or related field.

• Previous internship or academic project experience with SaaS technologies is preferred.

Skills and Competencies

• Strong project management skills and attention to detail.

• Excellent communication and interpersonal skills.

• Ability to manage multiple tasks and prioritize in a fast-paced environment.

• A proactive and collaborative mindset with a customer-centric approach.